Case study
Evaluating and benchmarking staff experiences across clinical trials to improve operations
Need
Large clinical trials are expensive undertakings, conducted over the span of several years and across many different countries at a time. The operational aspect of trial conduct is complicated by contextual factors, including cultural differences. While there is clear focus on medical outcomes, operational learnings are seldom captured.
Solution
Using a comprehensive suite of evaluation methods, we provided 360-degree insights into pain points in trial conduct across 3 major trials. Resulting datasets were combined, forming the basis for a persistent benchmarking repository for future trial operations data. We identified practical improvements to ease the lives of staff and patients, allowing a reprioritisation of resources to reduce operational costs for the sponsor as well.
Process
Over the course of 2 years, we collected feedback from trial staff through tailored surveys, 1:1 interviews, and focus groups, synthesising findings in workshop sessions with operational stakeholders and global project leaders. Cross-trial executive recommendations were delivered to the global leadership team.
Evaluation · Operational excellence
+850
trial staff surveyed and interviewed at every level of tenure and function
43
trial site countries included worldwide
Your boutique consumer insights partner
We left traditional consulting to found the human-centric insights consultancy that nobody else was going to.
Based in a former butcher’s shop in Copenhagen, we help businesses make sense of the human needs that drive consumer behaviour.
Partnering with us means dealing exclusively with trusted senior experts. We plug directly into your team, we move fast, and we execute projects from end to end.
“I still think about that slide all the time.”
Lead Consultant, months after we delivered our key findings
Curious to hear more about this project?
It depends ApS
VAT: DK44107244
Guldbergsgade 57
2200 Copenhagen
Denmark